Privacy Policy

MyDriver (the “App”, “we”, “us”) is a dispatch and navigation application for professional drivers. We respect the privacy of our users and take responsibility for protecting the information provided to us while using our services. By this Privacy Policy (the “Policy”), we intend to inform you:

• A. This Policy applies to the App and its related web services. It does not apply to services provided by third parties, nor to products and services that carry their own separate privacy policy.
• B. This Policy explains the data protection practices we adopt. Please read and understand it carefully before using our services. By using our services you agree to be bound by this Policy. If you have any inquiries or suggestions, you are free to contact us via the details at the end of this Policy.
• C. This Policy applies to drivers who use the App and related services.
• D. We may amend this Policy from time to time. The updated version will be posted on this page with a revised date; please review it periodically. If you continue to use the services after changes are posted, you are deemed to accept the modifications. If you do not agree to this Policy or any updated version, you must stop accessing or using our services.
• E. For specific features, we may provide additional real-time notices (such as permission prompts when you first take evidence photos or enable calendar sync). Such notices supplement this Policy.

This Policy will help you understand the following:

1. How we collect your information
2. How we use information
3. Cookies and similar technologies
4. How information is shared
5. How we protect your information
6. How you manage your own information
7. Rights to access and update information
8. Protection of minors
9. Data storage and cross-border transfer
10. Data retention
11. How to contact us

1. How We Collect Your Information

To provide the services, we must process information about you. We collect information only for lawful purposes and to the extent necessary. You may choose not to provide certain information, but this may prevent us from providing the corresponding services. We collect information in the following ways:

1.1 Information you provide

• Account information: your name, mobile number and login credentials (SMS code / password), used for registration, login and identification.
• Content you submit: photos you upload, feedback, reports and other information you provide while using the services.

1.2 Information we collect as you use the services (with your permission)

• (a) Location data: precise GPS location. While you are performing an order and navigating, we use your location continuously in the foreground, background and while the device is locked to provide turn-by-turn navigation, determine arrival status and report your position to dispatch in real time. Before certain order status updates, we also read your current location to verify your distance from the service point. We do not continuously collect your location outside of active service.
• (b) Camera & Photos: to take on-site evidence photos (e.g., passenger no-show) with a time/location watermark, and to upload images you select from your library.
• (c) Device information: device model, operating system and version, app version, language and time zone, network status, and a device push identifier used to deliver notifications.
• (d) Log information: records of your operations, access logs, and crash and error logs.
• (e) Calendar (optional): only if you actively enable “Sync to Calendar” do we request calendar access and add your orders to your device calendar; you can turn this off in system settings at any time.

1.3 Information from booking channels

To dispatch orders to you, we receive from the channel where an order originates the trip information necessary to perform the service, including pickup time, pickup/drop-off locations, flight number, and the passenger’s name and contact details. Such information is used solely to fulfil the order and is protected under this Policy.

2. How We Use Information

We process your information only for the purposes set out in this Policy, including:

• (a) To provide and optimize the services: accepting jobs, dispatch, navigation and order status updates, as well as developing, testing and improving features and troubleshooting;
• (b) Scheduling and dispatch: to assign orders reasonably and warn of conflicts based on your service region, availability and active trips;
• (c) Settlement and billing: to generate billing periods, order statements and settlement records;
• (d) Safety, integrity and security: to verify accounts and activities, prevent fraud and misconduct, and retain on-site evidence for dispute handling (e.g., passenger no-show);
• (e) To communicate with you: to send push notifications and SMS directly related to the service, such as dispatch and trip reminders, and to respond when you contact us;
• (f) Others: should we use the information for purposes not listed in this Policy, we will inform you and seek your prior consent.

3. Cookies and Similar Technologies

To keep you signed in and provide a consistent experience, the App stores login credentials and preferences (such as language and theme mode) on your device. Our related web pages may use cookies, localStorage and similar technologies to remember your choices. You can remove this data by clearing the app data or your browser cache, though you may need to sign in again and some features may be affected. We do not use these technologies for tracking unrelated to the services.

4. How Information Is Shared

We do not sell your personal information. We share it only as necessary to provide the services, on a need-to-know basis, and we contractually obligate recipients not to use your information for other purposes or share it with any other party:

• 4.1 In response to legal requests: in accordance with laws and regulations, for dispute resolution and litigation purposes, or upon lawful requests from administrative or judicial authorities; and where necessary to detect, prevent and address fraud, violations of our terms or policies, or other harmful or illegal activities, to protect ourselves, you or others, or to prevent death or imminent harm;
• 4.2 Booking channels: to fulfil orders, sync trip status and handle settlement, we return the necessary driver and trip information (such as driver name, vehicle plate, trip status and location progress during service) to the channel where the order originated;
• 4.3 Third-party service providers: to operate the App, we engage service providers in categories such as maps and navigation, cloud hosting and storage, push notifications, SMS delivery, and error diagnostics. These providers may process data only on our instructions and not for their own purposes;
• 4.4 Change of ownership: in a merger, acquisition, bankruptcy or asset sale, your information may be transferred to the new owner as part of that transaction, and we will require it to remain bound by this Policy.

5. How We Protect Your Information

We endeavor to protect your information from unauthorized access, alteration, disclosure or destruction through reasonable security measures that are standard within the industry, including encryption in transit (HTTPS/TLS), access controls and least-privilege management. Despite our commercially reasonable efforts, no entity can promise complete security of your data. If you believe your account or information is no longer secure, please notify us immediately (per section 11) and we will take necessary actions as soon as possible.

We strongly recommend that you use a complex password and do not reuse passwords from other websites or applications, to reduce the risk of credential stuffing and other malicious behavior. Please also be cautious before uploading text or images, as they may contain personal information about you or others.

6. How You Manage Your Own Information

Unless laws and regulations require otherwise, you reserve the right to access, rectify, add to and erase your personal information:

• You can view and update your profile within the App;
• You can enable or disable Location, Camera, Photos, Notifications and Calendar permissions in your device system settings at any time to adjust the scope of your authorization;
• Once you withdraw an authorization, we will no longer process the corresponding information; this does not affect processing already carried out based on your prior authorization;
• Please note that certain features require specific permissions to operate, and disabling them may make the corresponding features unavailable.

Information you delete in the App will be removed or anonymized accordingly; where immediate removal is not technically possible, it will be deleted when the backup systems are updated.

7. Rights to Access and Update Information

You may contact us via section 11 to request access to your personal information, correct inaccurate or incomplete data, request deletion, or request account cancellation. You may also withdraw your consent or decline to provide certain information; in such cases, your access to the services may be limited, or we may be unable to continue providing the services to you. We will handle your request within a reasonable period.

8. Protection of Minors

The App is intended for professional drivers and is not directed at anyone under the age of 18. If we find that personal information has been collected from a person under 18, we will delete that information and terminate the related account. Please contact us immediately if you believe we may have collected information about a minor.

9. Data Storage and Cross-Border Transfer

Our services primarily operate in the Australian market, and your information is primarily stored on servers located in Australia. Where it is genuinely necessary for the operation of the services to transfer your information outside your country of residence, we will comply with applicable laws and regulations, contractually require recipients to protect your information to a standard no lower than that set out in section 5, and ensure it is not further disclosed, shared or transferred to any other party.

10. Data Retention

We generally retain data for as long as needed to provide the services and to comply with our legal obligations. We may keep information to evidence our compliance with applicable laws and regulations; where an outstanding issue, claim or dispute requires us to keep it until resolved; or where retention is necessary for our legitimate business interests. To protect passenger privacy, passenger personal information is hidden from the driver app a period of time after the order is completed. Due to technical constraints and legitimate reasons, we cannot promise that all data will be deleted within a specific time frame.

11. How to Contact Us

If you have any questions, comments or grievances regarding this Policy or the processing of your information, or you would like to exercise any of your rights, please email us at [email protected]. We endeavor to address all requests on an expeditious basis.